Last updated: 27 January 2026
At Wynyard Therapy, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or our services.
We are committed to handling your data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Wynyard Therapy
128-130 The Stables,
Wynyard, Billingham
TS22 5QY
If you have any questions about this policy or how your data is handled, you can contact us using the details on our website.
What personal data we collect
We may collect and process the following information:
Name
Email address
Telephone number
Appointment and booking details
Any information you provide via contact forms or email
Technical data such as IP address, browser type, and pages visited
We only collect personal data that is necessary to provide our services or improve your experience on our website.
How we collect your data
We collect data when you:
Online bookings via Phorest
We use Phorest as our secure online booking system. When you click a booking link on our website, you are redirected to Phorest’s platform to complete your appointment booking.
Any personal information you provide during the booking process is processed and stored securely by Phorest in accordance with their own privacy policy and data protection practices.
You can view Phorest’s Privacy Policy here.
Wynyard Therapy does not store or process your payment details. All payment transactions are handled securely by Phorest and their authorised payment providers.
How we use your data
We use your personal data to:
Manage appointments and bookings
Respond to enquiries
Provide our therapy services
Communicate important service information
Improve our website and customer experience
We do not sell, rent, or trade your personal data to third parties.
Lawful basis for processing
We process your personal data under the following lawful bases:
Contract – to provide our services and manage bookings
Consent – where you have given clear permission
Legitimate interests – to improve our services and website
How we store and protect your data
Your data is stored securely and only accessible to authorised personnel. We use appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, or alteration.
Data retention
We only retain personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.
Cookies
Our website may use cookies to improve your browsing experience and analyse website traffic. You can control or disable cookies through your browser settings.
Your data protection rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure of your data
Object to or restrict processing
Request data portability
To exercise any of these rights, please contact us via our website.
Third party links
Our website may contain links to external websites, including Phorest. We are not responsible for the privacy practices or content of third party websites.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
